Returns & Refunds Policy
HyperX offers a 30-day money-back guarantee for products purchased directly from our official store, ensuring you have the best gaming experience possible. If you are not completely satisfied, you can initiate a return for a full refund of the purchase price.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the RMA process.
Prepare the Package
Securely pack the item in its original packaging, including all manuals, cables, and accessories that were included at the time of purchase.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned gear, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing